Shipping policy
Shipping Policy
Effective September 4, 2026
Free shipping on every US order
We ship to all 50 US states. Shipping is free on every order.
Processing and delivery times
- Processing: 1 to 3 business days after your order is placed.
- Delivery: 4 to 7 business days after shipment, with tracking. Alaska, Hawaii and US territories may take a few extra days.
Business days exclude weekends and US federal holidays. Times are estimates based on carrier performance and are not guaranteed.
Tracking
You receive a tracking link by email as soon as your order ships. Carriers can take 24 to 48 hours to display the first scan.
Addresses we cannot deliver to
We cannot ship to PO Boxes, APO/FPO addresses or freight forwarders. Please provide a complete physical street address.
Address changes
Email support@pestcalm.com as soon as possible. We can update the address until the order ships. Orders returned to sender because of an incomplete or incorrect address are refunded minus the actual return shipping cost, or reshipped at our cost if the error was ours.
Delays
If we cannot ship your order within the time stated at checkout, or the promised delivery window will be missed, we will notify you by email and offer you the choice to wait or to cancel for a full refund, in line with the FTC Mail, Internet, or Telephone Order Rule.
Lost, stolen or damaged packages
If tracking shows no movement for 7 business days, or your package arrives damaged, contact us within 7 days of the tracking event. We will replace the order or refund you. Packages marked delivered but not received: check with neighbors and your carrier first, then contact us within 7 days so we can open a claim.
Duties and taxes
Prices are in US dollars. There are no import duties for US customers: any such costs are covered by us.
Contact
ONECAB LLC, 8206 Louisiana Blvd NE, Ste A 5135, Albuquerque, NM 87113, United States. Email support@pestcalm.com.